Frequently Asked Questions
How do I enter the competition?
1. First, ensure you have opened an account on our website.
- Choose the competition you want to enter and check the prize details on the page.
- Answer the multiple-choice question related to that competition.
You must select the correct answer for your entry to be valid. - Select the number of paid entries you want and add them to your basket.
- Complete checkout using your preferred payment method.
- Once your order is confirmed, your entry/entries are automatically logged into the competition draw.
- A free entry route is also available for every competition, and full instructions for this can be found clearly on each individual competition page
When you have paid your entry fee, you will be told if you have answered the question correctly. If you have, your name will be entered in the draw with all of the other correct entries. If you have not answered correctly, you will not be entered into the draw.
You will also receive an email confirming whether your answer is right or wrong and confirming if you have been entered into the draw.
Anyone entering for free will not be told whether they have answered the question correctly and will not receive confirmation that they are entered into the draw.
However, an entry list is published and therefore all entrants should check this to ensure they have been entered into the draw for the competition they have entered.
How will I know if I have won?
We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.
How long is the competition open for?
The opening and closing date of the competitions are stated on the website. If we have to change either of these dates for any reason, we will update the website accordingly. We will only change the dates if we have to for reasons outside of our control.
Can anyone enter the competition?
The competition is open to residents of the United Kingdom only who are 18 years or older.
We do not except entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England, and Wales.
Also, you cannot enter this competition if you are a relative of any of our suppliers.
What are the prizes?
The prizes are described fully on the website. You can find out more details by clicking here Gaming competitions | Mythic Wins Ltd.
We reserve the right to offer an alternative prize of an equal or higher value if the prize is unavailable for any reason.
Can I sell the prize if I don’t want it?
If you are the winner, the prize will be yours. You can do what ever you wish with it, including selling it.
What should I know about the prizes?
Our prizes are exactly as described on the website at the time each competition opens. Here are the key things to be aware of:
Prizes are supplied as described, but we can’t guarantee compatibility with your existing setup (PC parts, software, accessories, etc.). Please check requirements before using your prize.
Most electronic items include a standard 1-year limited warranty for manufacturing defects only. Damage caused by misuse, installation errors, or modifications isn’t covered.
Support isn’t included – we don’t provide setup help, repairs, troubleshooting, upgrades or aftercare beyond your warranty/statutory rights.
Use of PC components is entirely at your own risk. We are not responsible for damage, data loss, installation mistakes or issues caused by compatibility.
Peripherals and accessories include only what is listed on the competition page. If it’s not stated, it’s not included.
Merchandise and apparel are provided as-is with no exchanges, size changes, or customisation unless specifically stated.
Once delivered, full responsibility for the prize passes to the winner, who must use it safely and follow all manufacturer instructions.
For full details, please refer to our Terms & Conditions (Clause 6.2): Terms and Conditions|Mythic Wins Ltd
How do you use my personal data?
We need to use your data to administer the competition and award prizes. We do not use your data for any other purpose.
We do not share your data with any third parties unless this is necessary for administering the competition.
Full details of how we use your data are included in our Privacy Policy which you can read here Privacy Policy | Mythic Wins Ltd.
If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly.
You have the right to opt out from us using your data at any time. However, if you do ask us to remove your details from our database prior to the closing date, you will be withdrawing from the competition. You will not be entitled to a refund of any entry fees you have paid.
If I win, do I have to participate in promotional exercises?
No, this is not compulsory. However, with your permission, we would love to share your excitement on our website and social media pages.
Even if you do not want to participate in any promotional exercises, we may have may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.
What happens if I get the question wrong?
If you get the question wrong, you will not be entered into the draw so you will not have the chance to win the prize. You will not be entitled to a refund of your entry fees. If you want to, you can try again.
Can I try again?
You can enter the competition as many times as you wish up to any limit we specify. Your entries may be restricted if we reach the maximum number of entries.
Whilst this isn’t gambling, we still urge you to keep this fun and not spend more than you can afford.
How is the winner decided?
Everyone who gets the answer to the question correct will be entered into a draw. The winner will then be chosen at random from all the correct entries via Live draw.
What are my chances of winning?
The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 3000, this means that if you purchase 1 entry and get the answer correct, your chances of winning will be no worse than 1 in 3,000.
You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above and you get the answer correct, your chances of winning will be no worse than 1 in 300.
I haven’t received an email confirming whether I am right or wrong.
If you haven’t received an email from us confirming your entry and whether you got the question right or wrong, please check your spam folder. If it is not in there, please email us at [email protected].
Can I get a refund of my entry fee?
We do not offer refunds of entry fees if you get the answer to the question wrong, or if you are disqualified from the competition for any reason.
My question hasn’t been answered here
If you have any questions that have not been answered here, please email us at [email protected] and we will happily answer them for you.